TERMS AND CONDITIONS OF E-COMMERCE
DEFINITIONS
"We", "us" or "the company" means Maggie’s Studio, a company registered in England.
"You", "the customer" or "the buyer" means the person company or entity contracting to purchase the goods.
"The goods" are the items the you order from us as specified by our order acknowledgement and on our invoice.
ORDER ACCEPTANCE
We can receive orders via the company's website, by phone or by email using the contact methods published on our website or in other publicity materials. We reserve the right to refuse to accept orders or to require additional confirmation at our discretion. We acknowledge receipt of your orders via an appropriate communication: For example, web based orders are acknowledged automatically by email, telephone orders are acknowledged verbally at the time of order. Orders placed by telephone and are accepted when the order is placed and a contract of sale then exists between us and you from that time. If orders are placed by email or our website, the contract exists between you and the company upon placing the order and completing the payment process.
REFUNDS
If we acknowledge an order but, for some reason outside our control, we are unable to complete the transaction within 30 days then any payment made will be refunded immediately if you ask us to do so. Refunds due against returned goods will be paid as soon as the returned goods are received by us, subject to the goods being received in unused, undamaged condition in their original packaging.
PRICING
We endeavour to ensure that all published prices are correct, however we reserve the right to change prices without notice and not to accept orders at prices that have been quoted in error. Prices are quoted in pounds sterling and unless specifically stated are subject to VAT at the prevailing rate.
PAYMENT
Payment is accepted in pounds sterling by most major credit or debit cards as detailed on our website at time of order.
PAYMENT SECURITY
All credit card payments made during online transactions are handled on our behalf by Squarespace secure payment gateway. No credit card details are stored at any time on the company's website.
DELIVERY
We utilise Royal Mail or, for larger items, Hermes & UPS to deliver orders within the UK. We do not currently process orders from outside of the UK.
PROMOTION AND COUPONS
All promotions are associated codes are coupons are distributed in good faith and are subject to terms and conditions. Discount coupons cannot be used in conjunction with any other promotions or special discounts. Maggie’s Studio reserves the right to refuse the use of any or all promotions, discounts and coupons for orders placed online or over the telephone.
RETURNS
We will accept returns on faulty items only due to hygiene reasons of the products involved. For any issues with our items please contact Maggie’s Studio directly and we will discuss your issues with you where faults on the product are concerned.
If you return products by post, please ensure you package and label them properly so that they are not lost or damaged in transit. We recommend you insure the item and retain some proof of postage in the event that the products go missing, as products remain your responsibility and property until we receive them. The cost of returning any goods is the responsibility of the customer and this cost will not be reimbursed by Maggie’s Studio as part of the refund process.
All contact with Maggie’s Studio should be either by post or email to maggie@maggiesstudiouk.co.uk stating your order number.
RETENTION OF TITLE
Whether or not delivery has been made, property of the goods does not pass from the company to the customer until full payment is received.
SPECIFICATIONS AND INFORMATION
Goods are supplied subject to the company's standard specifications and, unless specifically agreed to the contrary, may be manufactured by any of our approved vendors. While we endeavour to publish and supply as much product and application data as possible, the company is unable to assess the viability of every possible application of the goods: It is the customer's duty to ensure that the goods ordered are suitable for the application in which they intend to use them. We endeavour to ensure that all published information is correct but the company shall not be under any liability for any direct, indirect or consequential damage, loss or expense that may be caused as a result of any error or omission in any information either published by or supplied by the company. Please note that exact colours and finishes are difficult to represent accurately on the website and printed materials and customers should not place undue reliance upon such reproductions.
PRODUCT VARIATION AND USE
Maggie’s Studio will make every effort to ensure that the products we supply through our website correspond as closely as possible to those shown on the website but cannot guarantee that they will be exactly the same. We cannot accept any responsibility for any variations in products. Colours may vary from those depicted depending on the setting of your monitor, software or printer. All measurements are approximate. The technical specification of products may change due to availability or raw materials and we reserve the right to make such changes as and when necessary. Our handmade products may have natural characteristics and irregularities, which are not faults.
All of our products are designed for domestic use only unless explicitly noted. If you wish to use our products for commercial use please contact us to discuss your requirements on maggie@maggiesstudiouk.co.uk.
COMPLAINTS
We aim to deal with any complaints in a fair and timely manner. Any complaints should be addressed in writing to the company at the published address or via the website contact form.
INDEMNITY
Customers and other users of this website agree to indemnify the company against any claims, direct, indirect or consequential damage, loss or expense that may be caused as a direct or indirect result of the use of this website and any information or computer software contained therein or by your access to other websites as a result of links from this site. We make every effort to ensure that this website does not contain any computer viruses but cannot guarantee this or warrant that it is virus-free.
LAW
All disputes arising out of, or in connection with, any contact between the company and the buyer shall be governed by English Law and the buyer accepts the jurisdiction of the English courts.